Privacy Policy

Introduction

We know legal documents can be overwhelming, so we've made this Privacy Policy as clear and straightforward as possible. Our goal is to explain how we handle your data while respecting your privacy in an anonymous, Web3-powered environment.

That said, these terms are legally binding between you and Cashual Call if you choose to use our platform. We strongly encourage you to read through them carefully.

We're continuously improving, and this Privacy Policy will evolve as we do—always with transparency in mind.

Your Privacy

Your privacy matters to us. Cashual Call is built with anonymity and minimal data collection in mind. We only collect what's absolutely necessary to keep the platform functional, safe, and user-friendly.

• Account Information: When you create an account, we collect basic details like your wallet address (used for authentication), display name, and any optional information you choose to provide. We do not store plaintext passwords or email addresses unless explicitly required for customer support.
• Analytics: We use anonymized, self-hosted analytics tools to understand how users engage with the platform. These tools don't share data with third parties and are only used to improve user experience.
• Payment Information: Since Cashual Call uses crypto-based payments only, all transactions occur via blockchain networks. We do not collect or store credit card information or personal billing data. All crypto payments are handled by your connected Web3 wallet. Refer to your wallet provider's privacy policy for more info.
• Note for International Visitors: Your data may be processed in regions outside your home country. While we prioritize privacy and decentralization, different jurisdictions offer varying levels of data protection. By using our services, you acknowledge and consent to this.

We will not sell your data to any third-parties, however disclosure is absolutely necessary to comply with a valid legal process, protect any person from death or serious injury, prevent fraud or abuse, or protect our rights, property, safety and interest.

Commitment to Children's Privacy

Cashual Call complies with the Children's Online Privacy Protection Act (COPPA) and similar global standards, which require online services to obtain verified parental consent before collecting personal information from users under the age of 13.

We do not knowingly collect or solicit any personally identifiable information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will delete it immediately and take appropriate action.

If you are a parent or legal guardian and believe that your child has shared personal information with us, please reach out to: urgent@cashualcall.com so we can investigate and remove the data.

Data We Collect and How We Use It

Profile Data

When you sign up for Cashual Call, we collect only essential information. You can register using a Web3 wallet address or a verified email. We may also store a display name and optional profile elements you choose to provide. We do not require social media accounts or other personal identifiers unless necessary for support or moderation.

Usage Data

To maintain performance and user safety, we collect anonymized data such as country-level IP information, device type, and general usage patterns (like session duration or feature interactions). This helps us improve functionality without compromising your anonymity.

All collected data is limited, privacy-respecting, and never sold. It's used strictly to operate and enhance the Cashual Call experience.

Additional Data We Handle

Enquiry and Correspondence

If you contact us with a question, feedback, or request, we may retain the information you share—including your email and message history—in order to respond appropriately and maintain a record of communication. This helps us manage support and user relations more effectively.

Notifications and Communication Preferences

If you opt into updates, announcements, or newsletters, we may use your contact details (such as your verified email) to send you relevant communications. You can unsubscribe at any time.

Device and Interaction Data

We collect technical information about how you access Cashual Call, such as your IP address, browser type, operating system, and device characteristics. This helps us provide a consistent and stable experience across devices. We also record interaction metadata like timestamps, session durations, and basic usage patterns when chatting with others.

Chat Content

Messages sent through Cashual Call may be processed to support communication features, enforce community guidelines, and maintain platform integrity. Messages are retained while your account is active, and are anonymized upon account deletion.

Other Ways We May Use Data

Ban and Complaint Handling

If you are banned due to inappropriate behavior, we may retain relevant usage data, client logs, and still images from video feeds to enforce the ban and document the reason. These materials may also be collected when users file complaints involving misconduct. This data is used solely for moderation purposes and is deleted once the ban period ends.

Product Analytics

To improve platform performance, we log anonymized data such as IP address, browser type, visited pages, and session duration. This non-personally identifiable information is used to help us understand usage patterns and maintain stability.

Legal and Safety Obligations

We may process certain data if it's needed to fulfill legal obligations, handle insurance or legal claims, obtain professional advice, or protect someone's health, safety, or rights. This includes cooperation with law enforcement when required by law.

Moderation and AI Review

To keep the platform safe and compliant with our guidelines, we may review your interactions using AI systems and/or human moderators. Text and video chat data may be reviewed if reported or flagged. Video content is retained temporarily to support moderation and is deleted once the issue is resolved or a suspension period ends.

Contact Us

Feel free to contact us if you have any questions regarding this Privacy Policy or any of the above statements. You may contact us by emailing info@cashualcall.com